Owning and running a hotel, is not necessarily an easy task. And when it comes to most service based industry, this is a quite common challenge. In order for anything to succeed once it is introduced to the market, it should have outstanding features and quality. It is only then that the customer feels that the money he spent on the product is worthy. While such a consistent standard could be achieved with goods, maintaining consistent standards with services, is rather challenging. And this is why gaining a score of five stars isn’t exactly easy for just about any hotel. So here are some tips to help you in building a successful hotel with consistent high quality standards.
Building a story behind
A good story attracts anything. It could be a story of a longtime empire, a story of a false Lochness monster or even a simple “this was where the Queen stayed once” kind of story, although the latter does sound a little desperate, you would be surprised at how well it could work! You should be able to tell a tale that attracts more and more customers to your hotel instead of a competitor’s. And that is why most places give much importance to a hotel cultural history. Let your employees know of these and develop the interior of your hotel in a way where its birth stories and reasons are complemented. If you are going for the longtime empire kind, then you might want to include some antique furniture, vintage paintings and such.
Hold on to the firsts
The success of today that you are most probably enjoying definitely would have had a reasoning and cause behind it. And that could be that one client who had faith in your services and spread the word about your hotel. So don’t ever forget your roots and your once loyal customers that had faith in your service, and be sure to treasure and treat them. It is only because of them that any luxury hotel investment company would even show interest in your place and it is because of such interest that today you are able to equip much better facilities into your premises and offer your guests better services than any other. So create ways of treasuring such clients by offering them privilege cards, discounts, complementary gifts and such. This way you would also be able to hold onto their interest for a long time while also promising more business to come your way!
Keep up with the trends
Vintage is totally cool, but realistically speaking, people don’t really want hundred percent vintage. Back in the old days, there was no free complementary gifts, no loyalty cards with added benefits, no free Wi-Fi nor was there a day where an all you can eat buffet was served. And truthfully these are certain things the customers expect to be provided with, when they make the decision of purchasing your services. So while it is pretty cool to adapt the vintage theme, you should not disregard the changing trends of today. And being in touch with the current trends will certainly help you shape your services and packages in a better way that appeals the clients much better.
Work on these tips and up your place in the hotel industry to a better level than it is in today!